Purchasing tickets for movies online is a simple process that allows you to buy tickets easily and securely using your credit card. The process is quick and you can be assured the information you provide will be secure. To book movie tickets, go to "Buy Movie Tickets" link on the website main menu, select the movie from the drop-down menu, choose a convenient date and show time, your preferred seats and it’s done! Once you have made the booking on our website, you will receive an immediate e-mail and SMS confirmation including your booking details. You should present the booking reference number in your booking confirmation at the theater counter to retrieve your movie tickets.

Conveniency fee of Rs. 25-85 is charged per ticket depending on theater chain.

After you have selected the movie, date, showtime and number of tickets you wish to purchase, you will be presented with a graphical representation of the theater seating layout. A grey “Theater Screen” image is at the top of the page which represents the screen location within the theater.

Two types of seats can be found in the graphical representation of the theater seating layout. Red indicates seats already taken and Orange indicates the seats available to purchase.

Please note that whenever you select any seat and proceed to payment, those seats will be disabled for booking in the system for a period of 15 minutes until the payment is made. This period is present so that user will have enough time to fill in the required details and complete the payment. This feature is intended to make sure the seats are not available for booking during your booking period. If the payment is not completed or unless you manually cancel the booking, the seats will be automatically unlocked for booking after the given time period ends.

The total number of tickets that can be purchased online in one transaction cannot exceed 20. This is to assist with security and prevention of fraud.

After you complete your booking, you will receive a confirmation Email and SMS. The confirmation Email and SMS will provide all the details of your booking. We request you to kindly ensure that the correct email address and contact number are entered while making the booking.

Please get in touch with our Support Team at the following details:
Phone: 076 995 3435
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Once your booking is confirmed, you will receive a reference number and a QR link along with the confirmation Email and SMS. You need to present the reference number/QR link at the theater counter to collect your move tickets.

No. It is not possible to change the showtime once a ticket has been booked.

No. It is not possible to change the seat number(s) once the booking has been made.

Once a ticket has been paid for, it is deemed sold. Hence NO cancellations, exchanges and refunds will be offered for the movie ticket(s) purchased under any circumstance. Before purchasing your movie ticket(s), we urge you to confirm the movie title, showtime, theater location and quantity of tickets for the movie you wish to see. You shall be responsible for the correctness of the information provided and shall not be indemnified if the showtime information is wrongly entered whether intentional or unintentional.

If you think you may have made a mistake with contact details in your booking, please send your request to This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will endeavour to resolve the matter. Any change requests to your booking can only be made if you inform us at least one day before the showtime you booked.

No. Online booking will be disabled one hour before the showtime.

Our partner theaters directly control the advance booking facility. Whenever they open shows for advance booking, those shows are automatically made available on www.taktikbook.lk.

www.taktikbook.lk accepts the following credit cards: Visa and Mastercard.

Our online ticket booking system has security measures in place to protect the customer from loss, misuse and alteration of the information under our control. The secure server software, Secure Socket Layers (SSL) is among the best available for secure commerce transactions. When exchanging personal data, such as your credit card number, your name, email address, etc., this data is encrypted, so it is incomprehensible when sent across the Internet.

When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details.

No. Once the booking has been made, it cannot be cancelled or refunded. Our partner theaters determine the exchange and refund conditions of tickets, hence we are bound to abide by theater terms and conditions. It is your responsibility to familiarize yourself with the theater’s terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.

Refunds are only applicable in cases such, cancellation of a showtime or special request from the theater.

Credit card and debit payments can be unsuccessful for a number of reasons. If an error message appears on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged. The most common reason for an unsuccessful card payment is that your bank has declined it or you have failed to complete 3D Secure verification.

After making your payment, you will be directed to the confirmation page of your booking. If this has not happened after your payment and you did not receive a booking confirmation email or SMS, it is likely the transaction was not successful. However, it can happen that the transaction attempt still appears on your account statement. If your account has been debited, please get in touch with us at the below details.

Phone: 076 995 3435
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Children aged 3 years and above will require a separate ticket to enter. Half ticket would be issued for children aged between 3 and 12. All children below 12 must be accompanied by a parent or guardian.

You must be 18 or older to purchase tickets in Box seating area. Proof of identity will be required at the theater to prove your age.

Parents are advised to observe movie ratings and consider whether the movie content is suitable for children, and are responsible to adhere to the ratings restrictions. No refunds or tickets exchange are permitted in such cases. In the event of a dispute, the theater management's decision is final.

 

 

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